Experience, Satisfaction, Attitude, and Challenges of Virtual Learning amongst Undergraduate Students of Management and Science University (MSU) during MCO.


  • Suk Fei Tan
  • Kwok Wen Ng
  • Charng Choon Wong
  • Bostanudin F. Mohammad
  • Ahmad Z Al Meslamani
  • Hariadha Enti
  • Ibrahim Abdullah
  • Sharifah Intan Zainun Sharif Ishak




Virtual learning,, Movement control order, Experience, Satisfaction, Attitude, Challenges


Background and aim: The learning experience, satisfaction, attitude (ESA), and challenges are important in the evaluation of distance education courses. Materials and method: A cross-sectional study was conducted amongst students from April to May 2020. A total of 251 students were approached to participate in this study. The questionnaire was validated using Cronbach's alpha (0.946) and distributed online socio-demographic and ESA questions. The data was collected and analysed by using IBM SPSS version 23. Result: 70.5% of respondents was female and 7.5% of the respondents in this survey was mature students (>25 years old). Respondents had average ESA towards VL during this MCO period (mean = 2.79, 2.86, 2.50). Gender, age, faculty, year of study and mode of study were not significantly associated to experience and satisfaction towards blended learning. However, age and mode of study were significantly associated towards the attitude in VL (p<0.05). There was also correlation between experience and satisfaction (r = 0.721, p < 0.01), experience, and attitude (r = 0.575, p < 0.01) and satisfaction and attitude (r = 0.507, p < 0.01). The main challenge in VL that students reported is lacking good internet connection, which dampened the learning process. Conclusion: Our results shown student had average ESA towards VL. There is a need to offer affordable high-speed internet and to instil active learning with gadget among students in Malaysia.